Return & Refund Policy

At Mellivio, we want our customers to feel confident when purchasing kitchen storage, bathroom organization products, and everyday household essentials.

We accept eligible return requests within 30 days of delivery. This policy explains our return requirements, refund procedures, shipping responsibilities, and how we handle damaged, defective, or incorrect products.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

For change-of-mind returns, products must generally meet the following conditions:

• The return request must be submitted within 30 days of delivery.

• The product must be unused and in its original condition.

• The product must be free from damage, stains, excessive wear, or alterations caused after delivery.

• Original packaging, labels, instructions, and included accessories should be retained where applicable.

• A valid order number or other proof of purchase must be provided.

For kitchen and bathroom storage products, please ensure that all included components, mounting accessories, and other supplied parts are retained.

Products that have been installed, modified, or damaged after delivery may not qualify for a change-of-mind return if they cannot be restored to their original condition.

These conditions do not limit mandatory consumer rights concerning defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact our customer support team at:

[email protected]

Please include:

• Your order number.

• The email address used during checkout.

• The name of the product you wish to return.

• A brief explanation of your return request.

• Relevant photographs, where applicable.

Our customer support team will review your request and provide the necessary return instructions.

Please contact us before sending any products back.

Do not send products to our registered business address unless our customer support team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs of the product and packaging where available.

We will review the circumstances and provide an appropriate resolution.

Depending on the situation, available solutions may include:

• A replacement product.

• A refund to the original payment method.

• Another appropriate remedy agreed upon with the customer.

If a return is required because of a confirmed product defect, transportation damage, or an error on our part, Mellivio will cover reasonable return shipping costs.

Nothing in this section limits your rights under applicable consumer protection laws.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For returns due to a change of mind, personal preference, or incorrect product selection, customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed manufacturing defect, shipping damage, or an incorrect product supplied by Mellivio, we will cover reasonable return shipping costs.

Please contact our customer support team before arranging a return shipment.

Any applicable return shipping charges or instructions will be communicated before the return proceeds.

5. Refund Processing

Once a returned product has been received and inspected, we will review its eligibility for a refund.

Customers will be informed whether their refund request has been approved.

If approved, refunds will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

Original shipping charges are generally non-refundable for customer-initiated returns, unless otherwise required by applicable law.

For defective, damaged, or incorrectly supplied products, applicable shipping charges will be handled according to the circumstances and mandatory consumer rights.

If you have questions about an approved refund, please contact [email protected].

6. Order Cancellations

If you wish to cancel or modify an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation or modification.

Once an order has been shipped, changes or cancellations may no longer be possible.

In such cases, customers may request an eligible return after delivery in accordance with this policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

7. Exchanges

If you would like to exchange a product, please contact our customer support team to discuss your request.

Exchange eligibility depends on the product's condition, the reason for the exchange, and the availability of the requested replacement.

Where a direct exchange cannot be arranged, customers may be advised to return an eligible product and place a new order.

Any applicable price differences or shipping arrangements will be explained before an exchange is completed.

8. Product Installation and Care

Some Mellivio kitchen and bathroom storage products may require assembly, wall mounting, or other installation steps.

Customers should review the individual product information and follow the applicable installation and care instructions.

Before installation, please check the product dimensions, included components, and compatibility with the intended surface or location.

If you notice missing parts, damage, or an apparent product defect before or during installation, discontinue installation and contact our customer support team.

We will review reported issues according to the circumstances and applicable consumer protection requirements.

9. Consumer Rights

Mellivio aims to handle return and refund requests fairly and in accordance with applicable consumer protection requirements.

This policy does not exclude, restrict, or replace mandatory consumer rights relating to defective products, incorrect goods, safety concerns, or other legally protected circumstances.

Where applicable laws provide additional rights or remedies, those requirements will take precedence.

For questions about returns, refunds, exchanges, or an existing request, please contact [email protected].

Business Information

BRAND: Mellivio

LEGAL COMPANY NAME: Guangzhou Cloud Quadrant Trading Co., Ltd.

OWNER / REPRESENTATIVE: Yang Yajun

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 199 1848 3346

WEBSITE: https://mellivio.com/

BUSINESS ADDRESS: Room 201-C70, Nos. 7-2 and 7-3, Songnan Road, Baiyun District, Guangzhou, Guangdong Province, China